
In mid June we bought a Brook couch with Laney arms in Jacinta Hickory, as well as two Brook chairs with Laney arms (one in Jacinta Hickory and one in Hondo Ebony). We also bought two 18" ottomans with Hondo Ebony sides and Jacinta Hickory tops. We are so happy with what we purchased! We had the pleasure of being able to see the facilities in Fort Wayne and sitting on HR furniture before we purchased. It was hard to believe that RTA furniture could be as good as everyone online had said it was, so we had to see for ourselves. What everyone is saying is true. Home Reserve furniture is great!
We took our time with the assembly, so all five pieces took us approximately a week to put together. The frame assembly was super easy; the printed directions are so helpful! The most challenging part of the whole process was putting the covers on the arms of all the pieces. Since they fit so tightly, patience and muscle are definitely a plus. We decided to give the whole living room a make-over while we were at it, and the room has never looked better. Home Reserve furniture is the first furniture that has really fit into the small living room in our Cape Cod Chicago home.
Also, everything is so comfortable! My 6'2" 240 lb husband, John, says the couch is particularly nice to take a nap on. I am thrilled to find furniture in which I feel supported while sitting; I'm not sinking into something I may not be able to get out of. We love the ottomans with the chairs, and we will soon be ordering a standard size ottoman for in front of the couch.
As far as Home Reserve service, it is amazing. Sandy gave us so much attention during our visit to Fort Wayne, and both she and Brandon were on top of everything to quickly (like the next day) replace two parts that contained imperfections.
Home Reserve, you have a customer for life! Thanks so much!!!