Customer Service
Contact us with any questions
or service issues that come up. And thanks for being part of the Home Reserve furniture revolution.
The Home Reserve Support Team
3015 Cannongate
Fort Wayne, Indiana 46808
PHONE: 260-969-6939
FREE: 800-482-2712
FAX: 260.969.6938
EMAIL: support@homereserve.com
- Newsletter sign up
- We'll let you know when we add new fabrics. > Sign me up
- Furniture Footprints
- We have paper printouts which will show you the exact fit of our furniture in your room. You could also figure that out by using the dimension information on our site, but the print-outs are fun to use and very visual.
- More on Furniture Footprints
- Assembly Information
- We ship all our products by UPS. The furniture will be delivered ready-to-assemble in conveniently sized packages. Printed instructions come in every box. Click here to see the instructions and get more information on assembly.
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- Fabric Exchange
- Here's a check list for doing a fabric exchange. It's like having an insurance policy on decorating worries and it's a Home Reserve exclusive!
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- Fabric exchange pdf
- Product Returns
- Here are repacking guides in case you want to send the furniture back to us. Before returning an item call us to get a return authorization number from Customer Service.
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- Sofa guide pdf
- Loveseat guide pdf
- Chair guide pdf
- Ottoman guide pdf
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- Furniture Style Conversions
- All 9 styles can be converted from one to another. For example start off with Classic style and convert to Tuxedo when the mood strikes! It's all part of the fun. Contact us and we'll refer to our conversion guide to give you the information and pricing.
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- Foam & Fabric Parts
- We're often asked if our customers can replace individual pieces of foam or fabric in case the dogs chews it up or something. Yes you can. You don't have to live with an accident, You can keep your Home Reserve furniture going a long time! Call us and we'll lead you through it.
Foam note: The foam will be firm when you first get the furniture. It will soften nicely over the first months. If it ever seems to be getting too soft, you can order replacement cushions. We also have an enhanced foam option that you can get at the time of a new order or as replacement seat cushions. The enhanced foam is called “high-resilient” and it is the foam used on sofas costing over a thousand dollars. It increases the price of a Home reserve sofa by $80-$125. Call us and we can get you the enhanced foam price for your specific style and item. -