Last Weeks Progress

• We continued 10 hr/day schedules with overtime pay and ran a second shift.
• Even with one extra day off for Memorial Day, we continued to make progress.
• If you ordered between April 9 - April 16, your order is on its way home!

What To Expect This Week

• We continue catching up to our normal ship times by making furniture according to the dates the order came in – oldest first.
• We expect to pick up momentum and cover more ground with every week.
• This week we expect to fulfill orders placed between April 17 - April 24.
• Once your order ships, you will receive an email with UPS tracking information.

As always, you can contact customer service with any questions or concerns. Cathy, Stephanie and Jessica are available to assist you Mon-Fri from 9am-5pm, EST.

Until Next Monday!
The Home Reserve family

Call: 1-800-482-2712
Email: Support@homereserve.com
Text: 260-969-6939
Facebook: Follow For More Updates

Last Weeks Progress

• We continued training new staff and now have everyone up and running
• Despite one of our machines going down, we continued to maintain progress
• If you ordered between March 27 - April 8, your order is on its way home!

What To Expect This Week

• We continue catching up to our normal ship times by making furniture according to the dates the order came in – oldest first
• We expect to pick up momentum and cover more ground with every week
• This week we expect to fulfill orders placed between April 9 - April 19
• Once your order ships, you will receive an email with UPS tracking information

As always, you can contact customer service with any questions or concerns. Cathy, Stephanie and Jessica are available to assist you Mon-Fri from 9am-5pm, EST.

Until Next Monday!
The Home Reserve family

Call: 1-800-482-2712
Email: Support@homereserve.com
Text: 260-969-6939
Facebook: Follow For More Updates

Last Weeks Progress

• We successfully launched a 2nd shift and hired an additional 5 new employees
• Last week we fulfilled more orders than anticipated, catching up to our normal shipping time by 1 week
• If you ordered between March 13 - March 26, your order is on its way home

What To Expect This Week

• We continue catching up to our normal ship times by making furniture according to the dates the order came in – oldest first
• We expect to pick up momentum and cover more ground with every week
• This week we expect to fulfill orders placed between March 27 - April 9
• Once your order ships, you will receive an email with UPS tracking information

As always, you can contact customer service with any questions or concerns. Cathy, Stephanie & Jessica are available to assist you Mon-Fri from 9am-5pm, EST.

Until Next Week!
The Home Reserve family

Call: 1-800-482-2712
Email: Support@homereserve.com
Text: 260-969-6939
Facebook: Follow For More Updates

Last Weeks Progress

• Thanks to your support, we were able to hire 10 new skilled sewers, change to a 10 hour day schedule - with overtime pay, and add an entire second shift.
• If you ordered between March 6 & March 12, your order is on it’s way home!

What To Expect This Week

• We’ll continue catching up to our normal ship times by making furniture according to the dates the order came in – oldest first
• After new staff is fully trained, we expect to pick up more momentum with every week
• This week we expect to be working on orders from March 13 - March 23
• Once your order ships, you will receive an email with UPS tracking information

As always, you can contact customer service with any questions or concerns. Cathy, Stephanie & Jessica are available to assist you Mon-Fri from 9am-5pm, eastern time.

Until Next Week!
The Home Reserve family

Call: 1-800-482-2712
Email: Support@homereserve.com
Text: 260-969-6939
Facebook: Follow For More Updates

The Governor has changed his stay-at-home orders and is now allowing manufacturing companies to reopen effective May 4th! Things are still far from normal, of course, but we’ll be able to start catching up with our shipping times!

Here’s our plan:

• We’re hoping to ship our entire backlog (every order we have), within 8 weeks.
• We’ll be making furniture according to the order dates – the oldest first.
• This week we’ll be working on orders placed from March 6 - March 17.
• Once your items ship, you’ll receive an email with UPS tracking information.

As always, you can contact customer service with questions or concerns. Cathy, Stephanie, or Laura are available to assist you Mon-Fri from 8 am-5 pm, eastern time.

We remain deeply appreciative of your patience, continued trust, and record sales levels during these days of the pandemic. The posts below contain more information about what was happening at HR during the shelter-in-place precautions.

1-800-482-2712
Support@homereserve.com

ORDERING IS OPEN. There is a delay in shipping time.

Shipping Delay Update: The current stay-at-home order from our Governor runs through May 1st. Unless the order is extended, that’s this Friday! On our return to production we plan to ship our entire backlog within 7 weeks, starting with the oldest orders first– those people who have been waiting the longest!

More Information:
We continue to immediately process every order received – getting fabrics, checking inventory – and communicating via zoom with our entire team.

We remain deeply appreciative of your patience, continued trust, and record sales levels during these days of the pandemic. We are anxious to get back to work, get your furniture delivered, and prove that your confidence in us was well placed.

All our staff is on full pay and even more tightly knit together after our recent community service. (You can read about that – our medical mask sewing – below in a previous post.) We have new procedures in place to protect our people, including temperature checks, spacing and surface decontamination.

If you have an order placed with us and waiting longer doesn’t work for you, we’ll do whatever you direct. As always, you never need to explain. Our customer service team is working from home and is available to provide more information and answer questions.

We’ll keep you posted!

1-800-482-2712
Support@homereserve.com

ORDERING IS OPEN. There is a delay in shipping time.

Shipping Delay Update: Our Governor has extended stay-at-home orders through May 1st while at the same time working with surrounding midwest states to reopen business. On our return to production, we plan to ship our entire backlog within 7 weeks, starting with the oldest orders first - those people who have been waiting the longest!

More Information:
We continue to immediately process every order received – getting fabrics, checking inventory – and communicating via zoom with our entire team.

We remain deeply appreciative of your patience, continued trust, and record sales levels during these days of the pandemic. We are so anxious to get back to work, get your furniture delivered, and prove that your confidence in us was well placed.

All our staff is on full pay and even more tightly knit together after our recent community service. You can read about that – our medical mask sewing – below in a previous post.

If you have an order placed with us and waiting longer doesn’t work for you, we’ll do whatever you direct. As always, you never need to explain. Our customer service team is working from home and is available to provide more information and answer questions.

We’ll keep you posted!

1-800-482-2712
Support@homereserve.com

ORDERING IS OPEN. This message is only a notice of extended shipping times. Home Reserve is currently under a stay-at-home order. This directive from our Indiana Governor is in effect until April 20th. (Extended from the original date of April 7th)

We are not able to meet our standard shipping time of 15 business days. We expect it will take an additional six weeks for your furniture to be delivered.

Our customer service team is working from home and is available to provide more information and answer questions. They continue to process every order, check inventory levels, and plan production.

If you have an order placed with us and waiting longer doesn’t work for you, we’ll do whatever you direct. As always, you never need to explain.

Mask & Gown Update:
Recently on our Facebook page, we posted some photos of our sewers making masks. That little local volunteer effort turned into much more than we expected! The whole HR team has been reclassified as an essential business and called into service to sew surgical grade personal protection equipment to help with the nationwide shortage. It is an honor to assist but, of course, also raises our level of concern for everyone’s safety.

So even during this shutdown of our furniture production, the factory is bustling! You can see videos and photos on our Facebook page.

1-800-482-2712
Support@homereserve.com

ORDERING IS OPEN. This is only a notice of extended shipping times. Home Reserve is following the preventive measures of our Indiana state health officials for the safety of our communities. We are observing the stay-at-home procedures in effect until April 7th.

We’re not able to meet our standard shipping time of 15 business days. We expect it will take an additional three weeks for your furniture to be delivered.

During this time, we continue to pay full wages to our people, cover the expense of grocery delivery service, and conduct online training sessions. Keeping everyone safe and sound at home is key to restoring our regular delivery schedule.

Our customer service team is working from home and is available to provide more information. You can contact us with any questions or concerns.

We are OPEN for ordering. Just be aware of the extended lead times. Work on your order will begin immediately – checking information, inventory levels, planning production – and will be made in the order received when our team gets back together.

If you are already a current customer, you will have received an email from us explaining the shipping times. If waiting longer doesn’t work for you, we’ll do whatever you direct. As always, you never need to explain.

We’ll be back soon!
The Home Reserve family

1-800-482-2712
Support@homereserve.com