"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
Received my Brook Sectional 5 Pieces on Thursday January 10th via UPS. Assembled the the Two ends with arms, the two armless sections and the Ottoman in less then 4 hours.
1) The instructions were excellent, the packing was great, and everything fit together as it was supposed too.
2) The fabric slid onto each piece with ease, there was very little if any struggle putting the fabrics onto both the cushions and the wooden framing.
3) The cushions are nice and thick, and very comfortable. Fell asleep watching tv that night on the sofa.
4) I selected a pet friendly fabric, Maltese Soda, which is very soft and pleasing to the touch.
5) I am 6'3" tall and am comfortable either sitting and or lounging on this sofa.
6) Overall, I am very happy with my purchase and would recommend you to others in a heart beat.
Thank you from a very satisfied Customer.
I contacted Home Reserve on a Sunday at 6 at night about a piece that broke on our sectional. They responded to me in less than half an hour with confirmation that they would be sending out the replacement part at no charge. No questions asked. This is the kind of customer service that will keep our business indefinitely. That, and the fact that their product is well made and comfortable. Let me know if you ever start making any other home furniture items. I will be checking with this company before buying any other home furniture in the future. So glad that I made the choice to buy my living room furniture from Home Reserve.
We've had our couches for almost 3 years now and they are still going strong, Can't say enough good things about the customer service and the quick response time in all aspects. Thank you for a wonderful product
I am thrilled with my experience. The process was easy and the product is amazing. Most importantly, the customer service is extraordinary!
Living in a small house it’s been hard finding furniture that didn’t take over. I came across Home reserve and am glad that I did. The trial was hard to determine at first because I was use to a bit larger pieces, but sitting on it day after day it shortly became my favorite piece and apart of my house. Customer service was very helpful in assisting me with changing the fabric and placing my final order. I am slowly adding to my sectional creating my very own unique comfortable space.
We ordered our "trial chair" as the Ray armless chair in Maltese Silver Gray. First off the fabric is absolutely gorgeous and I love it so much. We tried this out to see if we would get this fabric for our whole sectional in the basement, and we definitely will be. It's a beautiful light gray and so very soft. The cushions are firm so they hold their shape but the chair itself is extremely comfortable! The only complaint we have is that this is shorter than conventional couches. I'm 5'4" and the chair back comes to my shoulders, so there is no head-resting on the back of the couch like what you may be used to. We don't mind that, but some people might, so just keep in mind its shorter height dimensions. Now on to the building of the chair itself. The directions are crystal clear and written like an actual human being is reading on the other end which I greatly appreciated. I do recommend having a drill instead of using just a hand screwdriver because it is too difficult to tighten the screws by hand, so definitely use a drill to make sure everything is tightened up and the pieces are locked together. The bottom of the chair does have little covers to go over the "feet" that touch the floor which I didn't expect and appreciate so that the plywood doesn't scratch your floors. The hardest part (which we expected) was getting the fabric covers on. This was not difficult for the cushions, or even really the back of the chair, but WAS difficult for the very front cover which would be behind your feet. It's hard to pull the edges of the fabric over each front corner.. Only frustration we had though. All in all, I put the chair together by myself and the frame took about 40 minutes. Then my husband and I did the upholstery together and it probably took us a full 15 minutes. Our fabric was not wrinkled when it got to us. We love the chair and will be ordering the full sectional! I also want to say that shipping and delivery did not take the full 15 days they projected, and that UPS got us our chair a day early- so that was a bonus indeed. We really like this company and would recommend them!
To Be Honest This Sectional I'm Creating Myself Is Amazing, The Fact That I Can Build My Own Style Is A Plus By Itself, It's Coming Out Exactly As I Imagined So Beautiful Indeed, I Want To Take This Opportunity To Thank The Home Reserve People For Such Amazing Product, I'd Be Please For Years To Come. Thank You Home Reserve...
Thank you for the timely shipment of the new fabric! We are very happy with the look and durable feel.
We love your company! We bought an 11 piece sectional and loved it (attached a picture). We could push it all together and form a giant bed that was absolutely crazy comfortable to sleep on, so was great when we had extra guests. We sold our house and the home owners wanted us to leave the couch behind. We are building a new house and want to purchase the exact same sectional but in a different color
My husband and I spent months looking at sectionals on the Home Reserve website. We were nervous about the quality and the assembly since we would not be able to give it a “sit test” before buying. After ordering some fabric samples, we settled on a PetCare fabric and ordered the sectional we wanted. The boxes arrived and we started assembling. The instructions were very easy to follow and I was able to assemble a few pieces on my own before my husband got home. The most difficult part was putting the covers on, as they are quite snug. While assembling, a piece broke. I emailed the company at about 7:30pm and had a response in less than an hour, stating a replacement would be sent via two day shipping with no need to return the broken piece. It arrived as promised, and the customer service even emailed to make sure it arrived and we were satisfied. A year later and it has lasted through our kids and dog. The PetCare fabric is amazing! I found a grape juice spill that had been unnoticed for about two weeks, and while the beaded up liquid had dried and was sticky, it wiped off with little scrubbing and left no trace of a stain. We will never buy furniture anywhere else from now on!