Don't Take Our Word For It
Hear From Real Home Reserve Customers

"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"
- Blaine (Cofounder)

Add your own story.
January 18, 2022
MICHELLE SCHUBERT - Colorado Springs, CO
-- Comment #2747

We bought our couch over 5 years ago. We were looking for a couch that could withstand the beating our pets give to our furniture. Five years later, after dealing with our 3 dogs and 3 cats, the couch is holding up like a champ! The pets have jumped on, over, and taken over the couch. Our boxer looks at us with the sad puppy eyes if we sit in her "place" on the couch. The only negative is that we are now replacing the cushions that have flattened. Overall, this couch is definitely one of the best purchases we've made!! We highly recommend Home Reserve!

Hi Michelle! We are happy to hear that your furniture has held up and is serving you well. We're happy to offer replacement cushions and covers at a fraction of the cost of a new couch. If you haven't already, reach out to our customer service team and we'll be happy to help you place an order to replace as few or as many cushions as you need replaced.

Posted on January 18, 2022 by Home Reserve
January 18, 2022
Tonya
-- Comment #2746

Hi, I was curious about the comfort of the cushions. How firm are they? I am looking for cozy but not to squishy and definitely no firm.

Hi Tonya!
It is difficult to answer that question, since everyone has their own feelings about what is soft or firm. I would classify our furniture has having a fairly firm cushion. You could always purchase a single armless as a risk free trial to see if it is comfortable to you. If it is not, you can return it within 30 days for a full refund. Check out the risk free trial information on our website or contact customer service at support@homereserve.com for more information about a risk fee trial.

Posted on January 18, 2022 by Home Reserve
January 18, 2022
Laura - NJ
-- Comment #2745

If you decide the couch is not for you after the 30 day trial, how do you return it? And is return shipping paid for?

Hi Laura! The 30 day trial would be one sectional armless seat. If you are not happy with it, you would take it apart and pack it back in the original box (our customer service team can provide more information about repacking the box). Home Reserve will pay return shipping and issue a full refund for the risk free trial armless returns. For more information, reach out to our customer service team at support@homereserve.com

Posted on January 18, 2022 by Home Reserve
January 18, 2022
Donna Alwine
-- Comment #2744

I just wanted to thank you all for putting out such a wonderful product. My Griffin 3 seat couch arrived one week before Christmas so we decided to wait until after the holidays to put it together. I love it!! It is so comfortable and so easy to put together. I am 55 years old woman who is not very physically fit, yet I was able to construct the sofa with no problems. Your instructions and pictures were clear and very easy to follow. It took me about six hours to put the sofa completely together with just a Phillips screwdriver and a hammer (no power tools). I already have ideas about what other products I might want for other rooms. For those thinking of buying - do it! With a little of effort you will see that Home Reserve furniture is worth it.

January 18, 2022
Charles S Cooper - MD
-- Comment #2743

We are quite pleased with our Brook Couch, it even arrived a week before my sketchy math said it would. The instructions were easy to follow though I'd recommend both a helper and a powered screwdriver to speed assembly. The couch is also very comfy.

January 18, 2022
Sharon Frizzell - Gaithersburg, MD
-- Comment #2742

I moved from Colorado with a 5x9 trailer and no furniture other than a recliner. I spent a couple of weeks looking at every kind of sectional and I just kept coming back to the home reserve site because it was the only place I found that gave me the flexibility I needed to find furniture that fit all of my needs: small space, pets, and quality. My sectional arrived today in five boxes, and my son-in-law and I set to work. It took us 3 1/2 hours, but we are both admittedly meticulous. I am WELL pleased with both the look and the comfort of this furniture. You have gained a fan.

January 18, 2022
Christine Glomb - Georgetown, Indiana
-- Comment #2741

We purchased the Tux couch and an ottoman in April 2020. Customer service kept us up to date on delivery which was great. Assembly was easy. It's almost two years later, with two new small dogs added to our one in December 2020. We ordered the stain resistant washable fabric for the couch. With three small dogs, (two who we adopted in December 2020) who are all diggers, and have a habit of scratching at the cushions the fabric has shown no wear at all. I'm not always faithful in cutting their nails so I am extremely happy with the fabric. I have washed the fabric on two of the cushions and after following the instructions from the website all turned out great. I can't say enough about the customer service at Home Reserve. We had a deck break and all I did was email support, give them the number on the deck piece and I had the replacement within a week. If you are wavering, even a little, do not hesitate to order from Home Reserve, you will not be disappointed.

January 18, 2022
Joetta - WA
-- Comment #2740

I've had my Home Reserve pieces for 4 years now. I've had the three sections in 3 different arrangements, love the flexibility.
My grandson jumped on it and broke the wooden piece under the cushions, they replaced it and told me about a stronger type (without the fabric in the middle - solid wood). We don't notice the difference.
Now I notice the front edge of the foam is compressed. So I just removed the cover and turned the foam around so I'll get another 4 years, at least. I didn't notice if the pieces are perfectly square, but if they are I could get 12 more years out of them! This, after feeling guilty all my life whenever a 'regular' piece of furniture became broke or worn and had to be tossed at the dump.

January 18, 2022
Erin - Bend, OR
-- Comment #2739

Ordered a 7 piece sectional and got it together in a weekend. It wasn’t zero effort. A little messy and there were a couple cracked boards but I think it was from the delivery guy throwing them over the gate…
I love the color, the fabric, and the look. It’s a little firm however, not uncomfortable but firm. I looked at the comments and don’t see anything consistent about it being too firm or if it breaks down and gets softer. Do the bottom foam cushions get softer? Will it get to the point where you sink into it?
To future buyers it is a firm couch feel. You sit down and it doesn’t give much. It’s not a cushy couch, at least at first. Can the company comment and let me now if it breaks down over time and maybe approximately how long it takes to soften up? Or maybe if walking on the cushions will make it softer?
But other than that I do love it. The fabric seems to vacuum well (doesn’t hold in dog fur). And it’s a great addition to the living room. Aesthetically it is very pleasing. I still need to put together the chair and half and second ottoman but I need a break. Power drill is your best friend for this. Also a heavier grit sandpaper is better than what they send, FYI… and probably wearing some real work gloves would have been better than the fabric ones they send for sanding. I didn’t wear the gloves because they were to big for me and my partner did the sanding. It’s also much better to have two people help assemble to hold the parts together. It’s amazing that it all came in boxes and the instructions were fairly easy to follow once got the hang of it. Thanks HR!!!

Hi Erin! Thank you so much for your honest review! The cushions won't soften to a point where you sink into them much but they should soften over the first 3 months of ownership! If you have any questions regarding this, please reach out to us at support@homereserve.com!

Posted on January 18, 2022 by Home Reserve
January 7, 2022
Meredith - Asheville, NC
-- Comment #2738

With the sectionals, mostly interested in the U shaped designs, but does something lock all the individual sectional pieces together. I can just picture my kids jumping on the couch and pieces moving out of alignment. Does that make sense? :)

Hi Meredith!
Yes, that makes a lot of sense (and is a very common question). Our sectional seats secure together with bolts, washers and wingnuts. So no fear- they will be securely fastened together, yet can be rearranged as easily as removing the bolts and then resecuring them after changing up your layout!
If you have any other questions, feel free to reach out to our customer service team at support@homereserve.com!

Posted on January 7, 2022 by Home Reserve

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