"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
I bought a Laney loveseat in college before 2010 and it is still the most comfortable couch. I rested on it during 3 pregnancies as it was the most comfortable place in our house. The cushions are great. However, in 2019 I could no longer buy the original fabric as it was discontinued. That was disappointing and I ended up giving the loveseat to my sister and buying a new couch. I still love sitting there when I visit her, but I am hesitant to spend $1200 on a Laney couch (with 3 kids now). Does the 10 year warranty guarantee there will be fabric replacement available in 10 years? How about the exact same cushions? I'm just doubtful that these are going to be available when I need them.
We understand your frustration with not being able to get the same fabric several years later. We don't manufacture the fabrics ourselves, so we cannot guarantee that the same fabric will be available. Since the average time before a customer is looking to update to a new fabric is 5-6 years, our policy is that if your fabric becomes discontinued and is no longer available within 5 years of the purchase date, we'll offer you a discount off replacement covers. And replacement cushions are always available for purchase through customer service. Please let us know if we can assist you further.
I am so glad I found Home Reserve in an ad on Facebook! I could not be happier with our purchase. Our old couch was literally falling apart and I had been looking for a sectional but could not find what I wanted anywhere in size, shape, or color. When I found HR I was so excited to build my own with the stain and spill resistant washable fabric for my 2 young boys and large dog. The customer service is phenomenal! They reached out to offer us the risk free trial armless to be sure we liked it before our whole order arrived. Had we not liked it, this would've saved us a lot of hassle so I really appreciated them suggesting it to us and the fact they even offer it at all.
Customer service is so prompt and helpful too, I got responses within minutes sometimes. It was easy to assemble, some of the fabric pieces were tough to stretch over that last corner but all in all it went together great. I did it myself in about 7 hours (we had quite a few pieces!) with some help from my 7yo. We are all enjoying it immensely and I have already recommended it to everyone! It's firm enough not to break down quickly but still cushy enough to be comfortable and the fabric is soft. Can't complain about the 10 year frame warranty either!
We have a long narrow living room that big brand store furniture does not work in. I wanted a sectional as it made the most sense, but could never find one that fit until I came across your website. I ordered it and hoped for the best, as I was expecting it not to fit. It fits, and is perfect. The most comfortable sofa we have ever owned! Thank you for making an great product, in the USA - even better!
I’ve had my sectional 10 years. Held up through 3 Bernese Mountain Dogs and now a puppy. It was only sectional that didn’t dominate my small living room. My only complaint: I’d like new covers and to replace a few cushions but nothing is as fun as my current fabric- all dull boring standard couch colors!
This company was a pleasure to do business with. The customer service was superb. The couch is sturdy, roomy and comfy. My husband and I love it. Saoirse loves it, too.
I had been looking for a section for a good while when I found the Home Reserve website. I really was intrigued by the concept of this furniture, I love that you can wash every single piece of fabric. I read almost every review and looked at every video I could find. I ordered several fabric samples and after several weeks decided to just go for it. I went with Tux in Retriver Bisque . It came 7 weeks later in 6 boxes. It seemed overwhelming at first, but when I got started , I got it all together in a day and a half. Home Reserve makes it so easy, the package is so organized and instructions super simple to understand. I am a 55 year old female and I put the sectional together by myself!! So glad I read reviews, because, in one review someone suggested using a spoon to put the fabric on the corner and it worked like a charm. I have 3 dogs and they have gotten there dirty little feet all over this couch in the 3 weeks I have had it, but I dont sweat it anymore, this fabric cleans up so nicely. Just a little wet towel gets the job done. Not only does it look good but it's super comfortable. I am a lover of this company and there furniture. Thanks Home Reserve!!
With two 31" door frames, a set of stairs, and a narrow 180° turn right at the top of the stairs, I was convinced I'd never find a couch that would fit into the living room of my new apartment. I spent 6 months, couch-less, trying to find something, when I found Home Reserve. I ordered 3 peices of a sectional to create my couch, so I know I'll be able to easily move them in the future. I was excited about the versatility and removable fabric (I'm a known clutz in my family). It took six hours to put it together when it finally arrived, and I couldn't be more proud of my work. I've sent pictures to everyone I can think of. A few of my friends balked at the idea of a yellow couch, but now they see why I love it. It's thr perfect peice for my living room. It was easier to put together than I expected and feels great! Thank you, Home Reserve!
I absolutely loved the customer service and assembling this sofa. Was the perfect project during quarantine/social distancing and looking forward to ordering an armchair or ottoman! Thank you.
We bought our furniture about 2 1/2 years ago. We have 2 dogs and 6 cats. Due to normal wear and tear, we had to order a couple of replacement pieces. Customer service here is awesome!! Our order was promptly handled and our couch is back to looking new. 5 stars to these folks!!
You will not be disappointed in your purchase from HR. And here is the beautiful thing--if you are they will make it right! No questions. They will answer email that you send at 10pm pronto, the replacement parts or new fabric will arrive in 2-3 days. These guys are excellent!! None better, go ahead and order!