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"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"- Blaine (Cofounder)
I’ve had my sectional 10 years. Held up through 3 Bernese Mountain Dogs and now a puppy. It was only sectional that didn’t dominate my small living room. My only complaint: I’d like new covers and to replace a few cushions but nothing is as fun as my current fabric- all dull boring standard couch colors!
This company was a pleasure to do business with. The customer service was superb. The couch is sturdy, roomy and comfy. My husband and I love it. Saoirse loves it, too.
I had been looking for a section for a good while when I found the Home Reserve website. I really was intrigued by the concept of this furniture, I love that you can wash every single piece of fabric. I read almost every review and looked at every video I could find. I ordered several fabric samples and after several weeks decided to just go for it. I went with Tux in Retriver Bisque . It came 7 weeks later in 6 boxes. It seemed overwhelming at first, but when I got started , I got it all together in a day and a half. Home Reserve makes it so easy, the package is so organized and instructions super simple to understand. I am a 55 year old female and I put the sectional together by myself!! So glad I read reviews, because, in one review someone suggested using a spoon to put the fabric on the corner and it worked like a charm. I have 3 dogs and they have gotten there dirty little feet all over this couch in the 3 weeks I have had it, but I dont sweat it anymore, this fabric cleans up so nicely. Just a little wet towel gets the job done. Not only does it look good but it's super comfortable. I am a lover of this company and there furniture. Thanks Home Reserve!!
With two 31" door frames, a set of stairs, and a narrow 180° turn right at the top of the stairs, I was convinced I'd never find a couch that would fit into the living room of my new apartment. I spent 6 months, couch-less, trying to find something, when I found Home Reserve. I ordered 3 peices of a sectional to create my couch, so I know I'll be able to easily move them in the future. I was excited about the versatility and removable fabric (I'm a known clutz in my family). It took six hours to put it together when it finally arrived, and I couldn't be more proud of my work. I've sent pictures to everyone I can think of. A few of my friends balked at the idea of a yellow couch, but now they see why I love it. It's thr perfect peice for my living room. It was easier to put together than I expected and feels great! Thank you, Home Reserve!
I absolutely loved the customer service and assembling this sofa. Was the perfect project during quarantine/social distancing and looking forward to ordering an armchair or ottoman! Thank you.
We bought our furniture about 2 1/2 years ago. We have 2 dogs and 6 cats. Due to normal wear and tear, we had to order a couple of replacement pieces. Customer service here is awesome!! Our order was promptly handled and our couch is back to looking new. 5 stars to these folks!!
You will not be disappointed in your purchase from HR. And here is the beautiful thing--if you are they will make it right! No questions. They will answer email that you send at 10pm pronto, the replacement parts or new fabric will arrive in 2-3 days. These guys are excellent!! None better, go ahead and order!
I bought a house with a strange long narrow space with a TV on one wall and a fireplace on a perpendicular wall. After spending quite a bit of time researching furniture arrangement for dual-focus rooms, I decided on a sectional and then spent quite a bit of time evaluating those options in terms of options, price, fabric, etc. I had never heard of Home Reserve before, but it looked like the best option for me given the size of the furniture, the versatility of potential layouts, the price point, the fabric options, etc. There were 2 things I wasn’t quite sure about given other reviews – seat depth and height of the back cushions. I’m just under 6’ tall, so I wanted something comfy. Rather than do the trial, I just decided to go for it (and I’m glad I did – no issues with seat depth or cushion height with the Laney!). I drew up a layout for myself, but realized I had a piece in there that didn’t exist. I emailed Home Reserve Support on a Monday night and received a response from Steph within 90 minutes. So fast! I emailed back and forth with Steph quite a bit, and they even put together some potential layouts in their showroom because I was asking about the potential to do some kind of unconventional things in my space. Their pictures helped me figure out exactly what I needed, which included a piece that existed, but wasn’t listed online with the sectionals! I was able to get an armless chair and a half plus a corner ottoman, which was the perfect “lounger” piece for the end of the sectional near the fireplace! As many people have remarked – customer service is AMAZING! The pieces all arrived and we had quite the stack of boxes. Since I ordered 8 pieces, I had quite a bit to put together, but as others have said, once you get going, it starts to move relatively quickly. Sanding the pieces down did take a while, but it wasn’t too bad, and it definitely made life easier once they were sanded. One tip – my boyfriend laughed at me for this, but it helped contain the mess – sit in one of the box bottoms while you do your sanding! One of my boxes didn’t come with the right hardware packet, but as soon as I let support know, they overnighted the right set to me immediately. Once I got it all put together, it was awesome! The 2 ottomans connected to the sectional are connected on the bottom using a few C-clamps from the hardware store - works perfectly and didn't require cutting extra holes in the wood/fabric. Everyone who has seen it or sat on it has commented that it was a great choice for the space and it’s comfy. I did get the washable fabric because of the 132 lb French Mastiff you see in the picture, and the picture is after washing all of the cushion and pillow covers – everything came out of the wash looking great and went back on with ease! I think I’ve recommended Home Reserve sectionals to just about everyone I know at this point. The customer service is top notch and the furniture was just what I needed!
Pictured: Laney in Archetype Vermillion - 3 Armless, 1 Chair and a half, 1 Corner, 1 Corner Ottoman, 1 Modular Ottoman, and 1 Standard Ottoman.
Great experience! I was really excited to use the risk free 30 day trial. It was really easy to order, unpack and put together. I was able to do it by myself! Even though it didn't work out for us, customer service was great and took care of everything to ship it back. It was super easy. This company is great and highly support!
This couch has lasted for 7 years with minimal damage, through 2 teenagers, all of which was covered by your great warranty and it still going strong! As a comparison, in that same time they have destroyed a recliners, 2 arm chairs, 2 antique chairs, and an uncounted number of folding camping chairs... why do teenagers flop into furniture? I have recommended you to everyone and will definitely buy again. In fact, I am looking at your chairs now.