Don't Take Our Word For It
Hear From Real Home Reserve Customers

"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"
- Blaine (Cofounder)

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December 2, 2019
Madelene - Long Island, New York
-- Comment #2603

I had researched sectionals for a very long time. I had made 3 previous HUGE mistakes with sectionals. The fabric was completely NOT family or pet friendly. And my stress level was through the roof. Thankfully, those situations were resolved amicably and I was able to purchase a Home Reserve sectional. First of all, I am a 60 year old woman, who is in fairly good shape and pretty strong but, I was assembling this sectional by myself. This was a daunting task to say the least (even the UPS driver, who was kind enough to bring all 7 boxes into my house for me, thought I was nuts)! It took me 14 hours, over 3 days to put all 7 pieces together. The directions were straight forward and easy to follow, everything was clearly labeled and it took a minimal amount of tools to put together. It is just labor intensive (for me, anyway). But the results were incredible. The material is truly family and pet friendly. My daughter's dog drools and it dries white (gross, I know). With the other sectionals, those stains were totally unmanageable. No matter what I did, they remained. With the Home Reserve fabric, they come RIGHT OFF with a damp cloth. My dogs are also shedders. White fur. Navy blue fabric. Bad combo. But for some reason the pet hair is much less noticeable on this fabric than on my previous sectionals (I still use a pet vac on the sectional every day, sometimes twice a day, not because it looks bad, but because I'm a clean freak)! The sectional is very sturdy, comfy and stylish & if I didn't tell someone I had put it together, they would never know. I am so happy with it & highly recommend this company & their product to anyone who wants a sofa that can take family & pet day to day abuse, that cleans fantastically (the fabric I purchased can also be machine washed), has an amazing warranty & a customer service department who is helpful, knowledgeable and truly feels that the customer is always right, this is the place for you. Just be aware that it's hard work. But it's so worth it. There is only one suggestion/critique I have for Home Reserve and that would be that they put those great utility gloves on the top of the wood so you can put them on BEFORE you unpack the wood pieces. This will save your customers a lot of splinters! A million thanks for your product and for relieving my stress! Sincerely, Madelene

December 2, 2019
The Arnolds - Chesapeake, VA
-- Comment #2602

So at first it was the Chair and a Half and the Ottoman - See Comment #2588, August 21, 2019 -The Arnolds - Chesapeake, VA - Then it was the sectional - and at that point I thought it couldnt get any better! The sectional is JUST RIGHT - and for the past 3 months my mastiffs and I have ALL been on it at the same time, moving the ottoman over from the Chair and Half made a PERFECT size. I had insomnia for a while, but not after spending an evening trying to stay awake binging on Downton Abbey in THIS piece of furniture! One of the features I like most about the design is that the arms are large enough to accomodate small plates and glasses, so I have a bit of a built in end table without having to have one! The pillows are firm, but not overly so, the cushions are very supporting, but not enough to feel stiff. The fabric - retriever - is DIVINE!
Hubby came home on the 18th - and fell in love with the whole setup! He wasnt home 48 hours and he was suggesting we might want to e x p a n d a bit! WAHOOOO!!!!

MORE TO COME!

December 2, 2019
Elizabeth m Byrd - Astoria, OR
-- Comment #2601

My husband and I live in an old building on the 3rd floor. Most couches don't fit up the stairwell. Even recliners dont always fit, but this sectional does. And when I move i can get it out. Currently only have the armless. My only dissatisfaction is how much the cushion that i sit on gives way. I would love it to give me more support. But 2 days into the trial my husband spilt milk on it and the cover came right back off and threw it in the machine and just like new. Got sick on it washed it right up. I want another piece or 4 but need to save for each piece. Thankfully i can with this sectional.

November 26, 2019
Karen Baker - New Meadows, ID
-- Comment #2600

We just finished putting together our Laney sectional. We are so excited! It fits in our space better than our old sofa and love seat. The instructions were easy to follow. With the help of my 11 year old, we put the 8 sections together in about 8 hours. We used a power screw driver. I'm sure this saved a lot of time and sore hands. We like the shorter seats. Hoping to enjoy this for many years to come!

November 26, 2019
MADELENE - Amity Harbor, New York
-- Comment #2599

I had researched sectionals for a very long time. I had made 3 previous HUGE mistakes with sectionals. The fabric was completely NOT family or pet friendly. And my stress level was through the roof. Thankfully, those situations were resolved amicably and I was able to purchase a Home Reserve sectional. First of all, I am a 60 year old woman, who is in fairly good shape and pretty strong but, I was assembling this sectional by myself. This was a daunting task to say the least (even the UPS driver, who was kind enough to bring all 7 boxes into my house for me, thought I was nuts)! It took me 14 hours, over 3 days to put all 7 pieces together. The directions were straight forward and easy to follow, everything was clearly labeled and it took a minimal amount of tools to put together. It is just labor intensive (for me, anyway). But the results were incredible. The material is truly family and pet friendly. My daughter's dog drools and it dries white (gross, I know). With the other sectionals, those stains were totally unmanageable. No matter what I did, they remained. With the Home Reserve fabric, they come RIGHT OFF with a damp cloth. My dogs are also shedders. White fur. Navy blue fabric. Bad combo. But for some reason the pet hair is much less noticeable on this fabric than on my previous sectionals (I still use a pet vac on the sectional every day, sometimes twice a day, not because it looks bad, but because I'm a clean freak)! The sectional is very sturdy, comfy and stylish & if I didn't tell someone I had put it together, they would never know. I am so happy with it & highly recommend this company & their product to anyone who wants a sofa that can take family & pet day to day abuse, that cleans fantastically (the fabric I purchased can also be machine washed), has an amazing warranty & a customer service department who is helpful, knowledgeable and truly feels that the customer is always right, this is the place for you. Just be aware that it's hard work. But it's so worth it. There is only one suggestion/critique I have for Home Reserve and that would be that they put those great utility gloves on the top of the wood so you can put them on BEFORE you unpack the wood pieces. This will save your customers a lot of splinters! A million thanks for your product and for relieving my stress! Sincerely, Madelene

November 26, 2019
Nancy - JAMESTOWN, New York
-- Comment #2598

Love the flexibility of our homereserve furniture! And the outstanding customer service! We started with the no-risk sectional piece a year and a half ago. We ordered arms for it shortly thereafter and it became known as "Mom's chair". We also ordered two chair and a halfs, and used them as a couch along with an ottoman. We have been very happy with all the pieces for over a year. Recently we combine all three seating pieces into an extra long couch (88 inch seating area!) for the winter. I ordered a new back cushion for the chair piece so it would be the same style as the other backs and a (free) replacement piece for one of the wood pieces that had broken. They arrived in days! My 6'5" son loves that he can stretch out on our couch when he visits. The storage is a great bonus-we keep throws in the seating pieces and board games and a large comforter in the ottoman. The ottoman does double duty as a coffee table with a tray on it and when you want to relax for a while you can put your feet and legs up and still have room (we have the biggest ottoman). If you want a big fluffy piece of furniture, this is not that, it is reasonable size, reasonable priced, flexible, and reliable. If you need a deep seated chill out recliner-type set up, you can buy that elsewhere, and easily go with any home reserve furniture and fabric, working well together in the same room. We have the Oscar Sterling fabric-love it - and milk spills and other little accidents from the little one wipe right off. The day I spilled tea all over the ottoman I decided to wash all the cushion and arm covers in the washer and everyting was good as new quickly. I recommend homereserve so much people ask if I work for them. No, I just love my furniture - quality products, quality service, flexibility and bonus storage, all at a fair prices. I love that I can change styles, colors, and replace components instead of throwing out and replacing. I plan to keep this furniture indefinitely!

November 26, 2019
Stephanie Bourbon - Los Angeles, California
-- Comment #2597

We just got our Lany sofa yesterday, it's a bit hard and the seat depth isn't great. I still love it. I know it will soften up with time. We had a Monroe for 12 years and just got rid of it.
The quality is great.
Ours had some pieces that didn't fit so this time it took me a long time to assemble it as there was about 2 hours of sanding to make them fit. The customer service though is outstanding and they really cared about us and I feel we got a great resolution.

If you are looking for a great product at a great price this is for you.
I can tell you that I moved my Monroe in my car from here to Seattle and back and shipped the cushions for practically nothing and that's why we chose this one because they are easy to move. Our last couch wasn't from Home Reserve and it didn't fit through the doors of our new place.
I love this sofa as it gives me support on my lower back. I'm 5' 7" but it's too narrow for my husband at 6 ft.
All in all we are very happy.
Thank you Home Reserve.

November 26, 2019
Brad Stein - FARMERS BRANCH, TX
-- Comment #2596

Often the customer service role is relegated to a damage mitigation department. In which its true purpose is to provide the minimum amount of service for its brand and image to avoid reputational losses. The service Steph provided was refreshing as rather than putting in the minimum effort, it is clear she took her time to understand my request and needs and then to process them into a set of sensible options while also providing me recommendations. This degree of thoughtfulness is not possible in a minimum service provider environment commonly found in customer service departments today. It is clear the goal was not to protect Home Reserve from me, but to maximize my happiness and satisfaction with Home Reserve. It shows just how deep the quality culture of Home Reserve runs. As Steph worked to assist me, and I saw how attentive, timely, and thoroughly she tended to my requests, I became more comfortable with expanding my purchase. I was reassured in more than doubling my purchase as if I'm this satisfied with the customer service I can be sure I'll be perpetually satisfied with the product. Thank you for providing both a five star service and a five star product.

November 26, 2019
chris
-- Comment #2595

Just like somebody mentioned, the product itself was great. Assembly was easy, and everything was fine. We were set on getting a full sectional but ultimately decided against it with the key factor being the depth of the seat. We are short, and it still didn't feel deep enough. If they ever come out with something deeper, we would reconsider, but for now, we will be returning on the 30-day trial.

November 26, 2019
John - Austin, Texas
-- Comment #2594

I ended up sending my armless chair back after the risk-free trial, but I wanted to submit a handful of comments nonetheless.

The only reason we opted not to keep the piece (and build our own sectional) was because the seat depth wasn't nearly deep enough. We ordered the piece with the deepest seat -- at 21 inches -- and even that wasn't sufficient. We had done our homework and measured the furniture we had at home, but it turned out that the 21-inch measurement didn't correspond to the depth of the actual seating area. No one in our family is particularly tall, but the seat was still not deep enough to be comfortable. (I would encourage Home Reserve to provide the measurement for the depth of the actual seating area. I would also encourage Home Reserve to design some deeper seating.)

One other slight negative: Once covered, the seat cushion was a bit too soft. It didn't have the support that most nice sofas and chairs seem to have, and I would have worried about how it would have held up long term.

Now, a number of positives: The assembly was not nearly the nightmare that some customer reviews make it out to be. It required some time and some patients, but really the only snag I had was getting the curved seatback cushion into its cover. And, I ran into that snag only because I initially put the cover on backwards. Otherwise, and again with patience, the assembly process was a breeze. I think it took me right at 45 minutes to assemble the armless piece -- as advertised -- but I feel confident I could have assembled additional armless pieces in far less time. There wasn't a single pre-drilled screw hole that didn't line up, and there wasn't anything else particularly challenging about the assembly.

Additionally, the return process could not have been easier. I figured out in less than 24 hours that it wasn't going to work out, and I had a response from customer support very quickly. (The chair arrived Friday; I assembled it Friday evening; I emailed support and explained it wasn't going to work Friday evening; I woke up to a message on Saturday morning with instructions about the return process; and I was sent a pre-paid UPS label on Saturday afternoon or maybe Sunday morning.

Boxing up the piece post-disassembly was a bit challenging, only because the cushions were hard to fit back into the box. However, I didn't end up needing a vacuum cleaner to "vacuum-pack" the cushions; I just sat on the box, pressing some of the air out of the cushions, and managed to tape it up. The box was a bit over-stuffed for the return trip, but the customer support representative assured me that would be fine. Also, I was happy to take the box to the local UPS store, but it was nice that Home Reserve was willing to schedule a UPS pickup.

One final comment: I had read some reviews about the smell of the furniture. The wood -- I think -- did have a noticeable smell. I wouldn't say it smelled bad, but I wouldn't have wanted to smell it indefinitely. I assume but do not know that the smell would have gone away after a while, as I attributed the smell to newly manufactured wood panels.

I'll certainly consider Home Reserve again if it ends up coming out with deeper seat cushions. The option to design and build my own sectional, to fit a fairly tight space, is extremely appealing to me. In the end, we just decided that the size wasn't going to be comfortable.

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