Often the customer service role is relegated to a damage mitigation department. In which its true purpose is to provide the minimum amount of service for its brand and image to avoid reputational losses. The service Steph provided was refreshing as rather than putting in the minimum effort, it is clear she took her time to understand my request and needs and then to process them into a set of sensible options while also providing me recommendations. This degree of thoughtfulness is not possible in a minimum service provider environment commonly found in customer service departments today. It is clear the goal was not to protect Home Reserve from me, but to maximize my happiness and satisfaction with Home Reserve. It shows just how deep the quality culture of Home Reserve runs. As Steph worked to assist me, and I saw how attentive, timely, and thoroughly she tended to my requests, I became more comfortable with expanding my purchase. I was reassured in more than doubling my purchase as if I'm this satisfied with the customer service I can be sure I'll be perpetually satisfied with the product. Thank you for providing both a five star service and a five star product.

Just like somebody mentioned, the product itself was great. Assembly was easy, and everything was fine. We were set on getting a full sectional but ultimately decided against it with the key factor being the depth of the seat. We are short, and it still didn't feel deep enough. If they ever come out with something deeper, we would reconsider, but for now, we will be returning on the 30-day trial.